Domicare Services

services

At PKPI Chartered Accountants, we do more than just support care businesses — we help them thrive in a rapidly evolving, compliance-driven industry. Our Domiciliary Care digital platform is built to simplify the complex and empower care providers with tools that are not only efficient but also smart, secure, and fully aligned with CQC regulations.

Whether you’re starting a new care agency or looking to upgrade your existing operations, our integrated digital-first approach helps you deliver better care, manage staff more efficiently, stay audit-ready, and streamline financial workflows — all from a single platform.

Key Features

bDelivering person-centered care starts with detailed planning and accurate documentation. Our platform gives you the tools to do both — quickly, securely, and in real time

Why it matters: Stay compliant with CQC Regulation 17 while ensuring that your care delivery remains transparent, responsive, and person focused.

Digital Care Plans: Easily customize and update care plans to reflect individual client needs, including medical conditions, preferences, routines, and support goals.
Risk Assessments: Conduct dynamic risk assessments (e.g. home safety, medication, falls) and receive automatic reminders for reviews.
Medication Administration Records (MARs): Maintain digital MAR charts with built-in alerts for missed or scheduled doses. Carer sign-offs are time-stamped for transparency.
Daily Visit Logs: Carers can document meals, hygiene tasks, symptoms, and care outcomes — with the option to add voice notes, photos, or digital signatures.
Real-Time Syncing: All updates are instantly saved and accessible via desktop or mobile, ensuring visibility for managers, carers, and (with permission) family members.

Efficient care starts with organised teams. Our Staff Management module empowers you to build, train, and support a high-performing workforce

Why it matters: Reduce admin workload and improve care outcomes with tools that support team development and ensure CQC workforce compliance.

Smart Rota Builder: Create and publish staff schedules with drag-and-drop ease. Assign carers based on availability, qualifications, and client needs.
Shift Notifications: Staff receive mobile alerts for shift updates, reducing confusion and missed visits.
Timesheet Automation: Carers can log in/out digitally using GPS or QR codes. Timesheets are auto-generated and ready for payroll integration.
Training & Compliance Tracker: Monitor training completions, upload certifications, set reminders, and assign learning modules.
Performance Monitoring: Track punctuality, documentation quality, and client feedback. Collect appraisals, incident logs, and supervision notes all in one place.

Protecting sensitive data is critical in the care sector. Our platform delivers bank-grade security while remaining easy to use and accessible.

Why it matters: Secure records enhance client trust and ensure accountability, while giving you peace of mind that you’re audit-ready.

Digital Consent Management: Store and track GDPR-compliant consent forms. Customise access based on care plans, medical sharing, or family involvement
Family Access: With permission, family members can view key updates, care logs, and visit records through a secure portal.
End-to-End Encryption: All data is protected using AES-256 encryption, with full audit trails and Two-Factor Authentication (2FA).
Role-Based Access Control: Only authorised personnel can access sensitive data, ensuring confidentiality and compliance with UK GDPR & CQC standards.

Be prepared for CQC inspections — every day, not just inspection day.

Why it matters: CQC inspectors increasingly demand real-time, digital evidence. We make sure your documentation is compliant, centralised, and always accessible.

Automated Regulation 12 & 17 Logs: Log safe care delivery and governance activities automatically, with time-stamped staff records.
Inspection-Ready Reports: Instantly generate care summaries, incident logs, MAR charts, and supervision records.
Safeguarding & Incident Tracking: Record and escalate safeguarding concerns, track outcomes, and analyse trends in a central quality dashboard.
Quality Assurance Monitoring: Stay on top of missed visits, falls, medication errors, and care gaps — all in one place.

Real-time care requires real-time communication. Our mobile app empowers field staff with tools that work wherever they are.

Why it matters: Boost responsiveness, reduce missed communication, and keep your team aligned — even in low-signal environments.

iOS & Android App: Carers and coordinators can access care plans, rotas, medication schedules, and alerts from their smartphones.
Offline Access: No internet? No problem. Care data can be recorded offline and syncs automatically once back online.
back online. Emergency Contact Features: Carers have one-tap access to emergency contacts like GPs or next of kin.
Internal Messaging System: Staff can flag issues or request support directly through the app — no phone calls or paperwork needed.

Data protection is more than a legal requirement — it’s a foundation of trust.

Why it matters: CQC, the ICO, and clients expect secure, responsible data practices. With PKPI, you’re always covered.

As the care industry evolves, your systems should too. Our platform includes next-gen tools to keep you ahead of the curve.

Why it matters: You’re not just adopting technology, you’re building a care business for the future.

BI Dashboards: Track staff performance, client outcomes, missed visits, finance KPIs, and more — visually and in real time.
AI Automation (Coming Soon): Predict staff shortages, automate rota scheduling, and generate care notes using AI-powered tools.
IoT Integration (Coming Soon): Support for smart medication dispensers, fall detectors, and remote health monitors.

FAQs

1. Is your platform CQC-compliant?

Yes, securely and only with permission. Family members can view approved care records via our digital portal.

2. Can families access care logs?

Yes, securely and only with permission. Family members can view approved care records via our digital portal.

3. How does staff management work?

You can schedule rotas, track timesheets, monitor training, and review staff performance all from one easy dashboard.

4. Is the system compatible with invoicing tools?

Yes, we integrate Xero and local authority billing platforms for smooth financial management.

5. Do carers need internet access?

No, the mobile app works offline and syncs automatically when a connection is restored.